Refund policy

Refund & Return Policy

At Sister Swim, we want you to love your purchase. If something isn't quite right, we're here to help.

Return Eligibility

We accept returns of eligible items within 30 days of the original purchase date.

To qualify for a return, your item must be unworn, unwashed, unused, undamaged, and returned with all original tags, hygienic liners, and original packaging. Proof of purchase or an order confirmation is required.

For hygiene reasons, please try on all swimwear over your underwear. We cannot accept returns on items that show signs of wear, washing, damage, stains, odors, or missing tags or liners.

Non-Returnable Items

Gift cards
Accessories
Jewelry
Skin care products
Final sale items
Items discounted by 30% or more
Items purchased using promotional or discount codes, unless otherwise stated

How to Start a Return

Email info@sisterswim.com with your order number and return request.

Once your return is authorized, you will receive step-by-step instructions. For approved U.S. returns, a prepaid return shipping label may be provided.

Please do not send your purchase back before receiving return authorization.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment. Refunds are typically processed within 5–10 business days, although timing may vary depending on your bank or credit card provider.

Partial Refunds

Partial refunds may be granted if an item is returned damaged, worn, missing parts, missing tags, missing liners, not in its original condition, or returned after the 30-day return period.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company and bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@sisterswim.com.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please email info@sisterswim.com.

Final Sale Items

All items marked as final sale, as well as items reduced by 30% or more, cannot be returned for a refund, exchange, or store credit.

If you have questions about sizing, fit, or fabric, please contact us before placing your order. No exceptions can be made for sizing, fit, or fabric issues on final sale items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit once the returned item is received and approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.