Shipping Policy
When will my order be fulfilled?
Our team asks for 1-7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
If I am located in the US, when will my order arrive?
Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.
Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched.
* 2 Day Expedited/Overnight orders must be placed before 12:30pm PST to be sent out within the same business day. Expedited orders placed after 12:30pm PST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.
If I am located in the US, how much does shipping cost?
Our standard shipping can vary between $8-$10.
If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
My package says "delivered" but I haven't received it, can you assist?
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".
How does your expedited shipping work?
We do not ship on weekends nor deliver on weekends or holidays. All expedited orders need to be placed before 12:30pm PST to ship same day. If placed after 12:30pm PST, the order will ship out the following business day. Orders placed on Friday after 12:30pm, will ship Monday. Orders placed with 2-day shipping on Thursday before 12:30pm PST, will arrive by end of day Monday and after 12:30pm PST would arrive Tuesday. Orders placed with overnight delivery after 12:30pm PST on Thursday, will arrive on Monday and before 12:30pm PST would arrive Friday. Orders placed with 2-day shipping on Friday before 12:30pm, will arrive Tuesday and after 12:30pm PST would arrive Wednesday. Orders placed with overnight delivery after 12:30pm PST on Friday, will arrive on Tuesday and before 12:30pm PST would arrive Monday.
International Shipping
If I am an international customer, when will my order arrive?
Our team asks for 1-7 business days to fulfill packages. Once shipped, we ask for 2-12 business days for delivery. Please note, packages are subject to carrier delays and all international packages can incur taxes by their local government.
Please note: We do not ship and/or deliver on weekends & some orders may require a signature.
If I refused an international package, will I receive a refund?
We are sorry to hear you have refused your package! Once our team has received your returned package, we will process a refund for the items, minus the shipping fee. If your order was placed with our free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. Duties and taxes are already paid for by the customer within the product price due to local custom regulations.